Return Policy
At Purity by JMartich, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
- Returns Eligibility: We accept returns on unused, undamaged candles in their original packaging within 7 days of purchase. To be eligible for a return, your item must be in the same condition as you received it.Non-Returnable Items: Gift cards, custom orders, and items marked as final sale are non-returnable.
- How to Initiate a Return: To initiate a return, please contact our customer service team at info@puritybyjmartich.com with your order number and the reason for your return. We will provide you with further instructions on how to proceed.
- Refunds: Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error). Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., you received the wrong item).
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@puritybyjmartich.com
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery at info@puritybyjmartich.com with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.
- Sale Items: Only regular-priced items may be refunded. Sale items are final sale and cannot returned or exchanged.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- International Returns: Please note that international customers are responsible for return shipping costs and any customs duties, taxes, or fees that may apply.